Frequently Asked Questions

Everything you need to know about your Grace Melbourne experience.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to order?

Each product page features a detailed size guide. If you are between sizes, we recommend sizing up for a more relaxed fit or contacting our style team for advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.

Are your materials sustainably sourced?

At Grace Melbourne, we prioritize quality and ethics. We work closely with our suppliers to source premium, durable fabrics that are designed to last for seasons to come.